FAQ

Why Play at Cricbaba?

We offer all of your favourite casino games and a wide range of sports markets to play on, meaning whatever you want to play, Cricbaba is the place for you. With our secure payment methods, you’ll be able to deposit and withdraw quickly and safely. On top of this, we have a trained and friendly customer support team to look after your every need.

All of this ensures the best betting and gaming experience here with us.

Where is Cricbaba regulated?

Cricbaba holds a Curacao License No. 8048/JAZ and is Regulated by the Government of Curacao.

What time is the customer support available?

Our customer support team is available 24/7 to help you with any need you have, at any time. Available over live chat, email and phone they will always be happy to help.

Is it safe to play at Cricbaba?

We are proud to say we only use trusted and secure payment providers, including UPI, NetBanking, Jeton and Astropay. This means your money is handled carefully and protected by the providers. Furthermore, we handle all your data using industry-leading security and encryption technologies ensuring your details are never shared with anyone else, ever.

What Welcome Bonus am I entitled to at Cricbaba?

We offer Casino and Sports Welcome Bonuses for first-time depositors on our site. You can choose any of them based on what you prefer to place bets on. Our Casino Welcome Offer gives you a 100% Deposit of up to ₹25,000 to play in the casino and live casino. In order to claim this deposit bonus, you need to deposit a minimum of ₹2,000. For those who prefer Sports, we have a Welcome Bonus of up to ₹25,000 to play in the sportsbook. In order to claim this deposit bonus, you need to deposit a minimum of ₹1,000. Besides the Deposit Bonuses, we offer a number of Reload Bonuses, Weekly Cashbacks and Free Bet Offers. Keep checking our Promotions Page for the latest offers and bonuses.

VIP Players: VIP players get to enjoy custom made promotions based on their VIP level. For more info contact support@cricbaba.com com

How do I make sure I do not miss any of the Cricbaba promotions?

When you sign up, your email will enter our systems. Make sure to opt-in for marketing and promotional lists to ensure any communication containing our latest offers reach you ahead of time, this way you’ll always be ready for them! You can also check the ‘Promotions’ tab where you will find a list of all our promotions that are currently live. All you need to do is click ‘Claim’ and the promo can be yours!

How often do I get a bonus at Cricbaba?

Playing with Cricbaba means promotions will be jetting towards you all the time! We provide cashback offers, free spins, deposit offers and other special promos almost every day. Make sure to accept our promotional emails and look out for emails so that you never miss a promo!

How can I clear my wagering requirements at Cricbaba casino?

To clear your wagering requirements, you must wager the amount of your deposit once plus the bonus amount times the wagering requirement amount. It is easiest explained when looking at the numbers, here is an example: On our slots Welcome Bonus, players get a 100% bonus, up to ₹25,000. In this example, someone deposits ₹10,000 and receives a bonus for the same amount. Therefore they have ₹10,000 deposit and ₹10,000 bonus funds to play within their account. In our Welcome Bonus, there is a 30x bonus wagering requirement. ₹10,000 times the wagering requirement of 30 is ₹300,000. This means you would have to wager ₹300,000 before you can withdraw any winnings.

Which are the games that count towards the wagering requirements?

Wagering contribution factor for casino and live casino) games:

slots: 100%
bonus buy slots: 0%
roulette: 20%
sic bo: 20%
money wheel: 20%
gameshow: 20%
lotto, keno, bingo, etc . : 20%
card games: 10%
blackjack (all types): 10%
poker (including casino holdem): 5%
baccarat (all types): 0%
andar bahar: 10%
teen patti: 10%
craps: 0%

Why is it important to verify my account?

We ask you to provide proof of identification and residency to ensure we meet compliance regulations. By doing this we can be sure who our customers are and where any winnings might be going. Without verifying the account we do not know to whom we are sending money, which can be dangerous for many reasons. It also allows us to confirm the age of our players. As we do not allow players under the age of 18, it is key that we verify this for the safety of those under the age of this age.

How do I deposit money to my Cricbaba account?

Cricbaba allows players to deposit money with a large selection of payment methods, for quick and secure deposits. You are spoilt for the choice to make a deposit. You can use your bank account through NetBanking or UPI, or any mobile wallet apps such as Paytm, PhonePe and Mobikwik. You also have options of using Astropay, Jeton and Cryptocurrencies in order to make a deposit. Simply click the deposit button in the top right-hand corner, next to the ‘My Account section. Here you are presented with a few boxes including the amount you’d like to deposit, bonus codes and the method you would like to use. Fill this in along with any payment details that are required and the money will be in your account right away!

Why has my deposit failed?

A deposit can fail for many reasons, from simply entering the wrong card number to problems connecting to servers. Please check whether there are no connection issues before considering the following options:

• Check if there are enough funds available, sometimes unexpected bills can surprise us so it is important to check that the funds are there to use.

• Sometimes, for new vendors, or if large amounts have left your account recently, your banking provider may temporarily suspend your account from use. Contact your bank to check that they haven’t suspended payments from your account.

None of these options? Please feel free to contact our support team at any time of day.

How soon should I expect my funds after I have made a withdrawal from my Cricbaba account?

We look to process all withdrawals within 24-48 hours of the request being submitted. After this, the time it takes for the money to reach you will depend on the payment method you have provided. Times will range from 1-5 business days depending upon your selection. Bank transfers are likely to take 5 business days while other methods such as e-wallets can be considerably quicker.

What are deposit limits on my bet? How can I alter them?

A deposit limit can be applied on your account to control the number of deposits you make in 24 hours, 7 days or 30 days, depending on your choice. You can select the amount you wish to spend each time so that you can play at a level you are happy with. Limits are imposed on a rolling basis, rather than from midnight on one day to midnight the next, Monday to Monday or from 30 days to the next, limits exist on any given period you have selected. For example, you select a limit of ₹50000 every 7 days and deposit ₹10000 on Monday 1st. On Sunday the 7th, you deposit₹15000. On Tuesday the 9th, you will only be able to deposit ₹25000, as your deposit on the 7th means you have already deposited ₹25000 within the last 7 days. This means a deposit of more than ₹25000 will take you over your ₹50000 limit in the last 7 days.

How long does it take for my funds to appear in my account balance after deposit?

Funds will appear in your account very soon after depositing into your account, if not instantly. If you are having problems with depositing into your account or you are unsure whether a deposit has gone through please get in touch with the support team.

Is there a withdrawal fee at Cricbaba?

There is no withdrawal fee on our site, meaning anything you win is entirely yours if you decide to withdraw! Just ensure you have the minimum funds to withdraw in order to initiate the withdrawal.

What do I need to verify my account?

Verifying your account with us is quick and easy. You will need to provide us with both proofs of identification and address. You can do this with an AADHAR Card, passport or PAN Card as well as a home bill or other documents that state your name and address. If providing AADHAR, other details are not necessary provided the address is the same on the account. To submit these documents you need to register for an account first. Once your registration details are submitted you will have the chance to verify your account via email where you will need to upload documents to confirm your identity, age, and address. Email: documents@cricbaba.com

How do I withdraw my winnings from my Cricbaba account?

Withdrawing your money couldn’t be easier with Cricbaba. Click the ‘My Account’ section and scroll down to ‘Withdrawal’. Simply select the amount you’d like to withdraw and the account you’d like the money to be sent to and you’re done! We’ll get the money to you as quickly as possible depending on your chosen payment method.

How do I unsubscribe from the Cricbaba newsletter?

Each of the emails we send out will contain a link at the bottom to allow you to unsubscribe. Click this link and follow the instructions if you no longer wish to hear about the latest offers we have.

What happens in the unfortunate event that a game freezes in the middle of a round?

If your connection drops or an issue occurs during a spin then your game will still be safe. Games are played on secure servers that will always log the result of a spin, even if your connection is lost. This means that once the problem is resolved your result will be there for you to view, win or lose. If there are any winnings from the spin that froze they will be found in your balance. You will be able to check the exact amount of your win or loss by checking the history page in the ‘My Account’ section to see the result of each spin.

How do I add and remove games from my betting slip?

Players can add and remove sections from their betting slip at the click of a button. To add a selection all you need to do is click on the odds associated with your selection. This will automatically add that selection to your betting slip. To remove a selection, go into your betting slip. Here you will see your selections, each of which will have a ‘bin’ icon that will remove the section from your betting slip.

How can I change the way odds are displayed? (fractional, decimal, American format)

Different nations show betting odds in different ways and some people prefer one type of display to another. Cricbaba offers fractional (1/2), decimal (1.50) and American (-200) for players. This can be changed at the bottom of the page in the footer. Click on whichever odds display system appears and a drop-down menu will open, this allows you to choose your preferred option.

What is a free bet?

A free bet is a bonus added to your account that does not require you to deposit any money. It can be used either as one bet or in separate parts. For example, if you have a ₹500 free bet you may either place one bet for ₹500 or two bets for ₹250 and so on. Free bets may be used on specific events or on any market you choose. Check the terms and conditions to see where your free bet can be placed. Should you win from your free bet it is important to remember that your stake will not be included in the payout. For example, with a₹500 free bet, you place a ₹500 bet on a 2/1 odds selection. If the bet wins, instead of receiving the winnings of ₹1000 plus your original stake, equaling ₹1500, you simply only earn the ₹1000 winnings.

How can I claim my bonus?

If you want to get your hands on one of our amazing promotions they are quick and easy to claim. All you need to do is go to promotions, select the promotion that most suits you and click claim. You can also head to your account in the top right of the screen and click ‘Add Promo Code’ if you have seen a promotion advertised elsewhere, such as in an email.

How do I create an account at Cricbaba?

To create an account with Cricbaba you need to click Sign Up in the top right-hand corner. Here you will be asked to fill in some boxes including first and second names, addresses and email address. Once this has been completed you will have your account. We will ask you to confirm your email address so we can confirm we are able to contact you securely. After the registration process, we will need to verify your account. For questions on this process please take a look through the rest of our FAQs.

What are free spins?

Free Spins give you the chance to play selected slot games without risking any of your deposited money. The winnings from free spins are still subject to wagering requirements.

Why are some games not loading for me?

Games can fail to load for several reasons, we have listed some potential causes:

• Internet Connection Issues - Sometimes connections can be temperamental so your internet may be experiencing a dip in performance. This will mean the game could take longer than usual to load.
• Cache - Your PC or Laptop may be trying to load too much unnecessary content. Try clearing your browser’s cache in the settings to free some space and load the game.
• Flash Player - Ensure your flash player is up to date. Older versions of flash players sometimes don’t support the latest games, so it is important to keep it up to date
If you are experiencing issues loading our games, please contact our support team.

How do I place a bet at Cricbaba?

Once you are in the sports section, you will be presented with plenty of options. Find the event and click the selection you want to bet on. Your selection might be found on the events page, so make sure to click on the event to see more selections to bet on. Once you have selected the bet you wish to place it will be added to your betting slip. Here you can select the amount you wish to bet with and confirm your bet. It is possible to bet on multiple events. To do this you simply add multiple selections to your betting slip. You can then bet on each individual selection, or the combined odds of all of your selections, known as an accumulator.

I accidentally placed the wrong bet. Can I cancel it?

Unfortunately, once the bet has been placed and accepted by us, there is no way to cancel this. We do allow you to confirm the bet before it is placed to try to ensure accidental bets are not placed.

What does it mean when my bet has been voided?

A bet can be voided for many reasons, from players getting injured before a game starts to the game being abandoned entirely. If a bet is voided it means that your stake will be returned to you and the bet neither counts as a win nor a loss.

What happens when a game is postponed?

If you have placed a bet and the game has subsequently been postponed then there can be several outcomes for your bet. For a match postponed before kick-off, all bets will be deemed void and money will be returned to your account. A match may be abandoned in play; the outcome of your bet in this scenario depends on your selection and the timing of the abandonment. For example, if you bet for a team to win the first half and the match is abandoned in the second half, the outcome will have to be determined. However, if the same bet is placed and the match ends in the first half, then the bet will be void. If the bet forms part of a multiple bet or accumulator, then the postponed selection will be taken from the bet and the bet will be altered accordingly. For example, if the postponed match forms part of a treble bet, it will be removed and the bet will revert to a double instead.

I cannot find the game or event I want to bet on. Can you help?

In the event you are searching for a particular casino game then our site offers a search bar to help you find your favourite games quickly and easily. Simply type the name in the search bar and click enter. Sports selections can be difficult to find, especially as we offer many events across different sports. Our site displays events and sports clearly to give you the best chance of finding your desired selection. If you are struggling to find the selection or game you want, it might be that we don’t offer this particular market or game. Alternatively, our support team may be able to help you find what you’re looking for.